Privacy Policy

Introduction

Bold Steps Therapy, PLLC ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact information you provide through our contact form or scheduling portal.
• Health Information: Protected health information (PHI) shared during the course of therapy, which is governed by HIPAA.
• Website Usage Data: Non-personally identifiable information such as browser type, pages visited, and referring URLs, collected automatically through cookies or similar technologies.

How We Use Your Information

• To provide and manage therapy services
• To respond to your inquiries and contact form submissions
• To schedule and manage appointments
• To send appointment reminders and relevant communications
• To improve our website and services
• To comply with legal and regulatory obligations

HIPAA Compliance

As a licensed mental health provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Your protected health information (PHI) is kept confidential and secure.
• We will not disclose your PHI without your written authorization, except as required or permitted by law.
• You have the right to access, amend, and request restrictions on the use of your PHI.
• We maintain physical, administrative, and technical safeguards to protect your information.
• A Notice of Privacy Practices is provided to all clients at the start of treatment.

Third-Party Services

We use third-party services to support our practice and website. These include:

• ClientSecure: For secure online scheduling and client portal access.
• Web3Forms: For processing contact form submissions on our website.

These services have their own privacy policies, and we encourage you to review them.

Cookies

Our website may use cookies or similar tracking technologies to improve your browsing experience. You can configure your browser to refuse cookies, though some features of the website may not function properly as a result.

Your Rights

You have the right to:

• Access and obtain a copy of your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

This policy was last updated on February 2026. We may update this Privacy Policy from time to time. Changes will be posted on this page.